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Frequently asked questions

Do you accept custom commissions?

Currently, I do not accept custom commissions. In fact I am taking a break from painting altogether and do not make pre-painted items either. Thank you for your interest!
Are your pieces handmade / original / one-of-a-kind?

Yes.

All of the painted controllers and consoles I sell have been painted by myself here in my workshop in France.
Most designs are unique. Some designs have been made several time due to popular demand (for instance the Banjo-Kazooie design, the Magikarp design, the MegaMan design, and Pyra / Mythra design). All other designs are one of a kind and designed by me.

My prints are also original and entirely made by myself.
How should I care for my custom controller?

Because I use high quality automotive grade finishes on the controllers I paint, you may clean them using alcohol wipes, it will not damage the paint.


For a deep clean and advanced users, you can disassemble the controller, and hand wash the painted shells in soapy water.

Do you ship to [country]?

By default, I ship to the EEE 🇪🇺, the United Kingdom 🇬🇧, Switzerland 🇨🇭, Norway 🇳🇴, the United States 🇺🇸, Canada 🇨🇦, Australia 🇦🇺, New Zealand 🇳🇿, Japan 🇯🇵, United Arab Emirates 🇦🇪, Hong Kong 🇭🇰, Singapore 🇸🇬 and South Korea 🇰🇷.


If your country is not in the list, but you wish to purchase one of my products, please contact me, and if possible, I will arrange it.

How long will my order take to ship?

Orders are shipped promptly, I will ship within 1-3 work days.


Custom orders will take much long, and that always depends on the complexity of the design / paint job. Usually, it can be estimated between 2-4 weeks. However, I do not paint at the moment.
How much does shipping cost?

Shipping is calculated automatically at checkout based on your location and total item weight.

You will always know the shipping price before you purchase.


Because I take no profit on shipping, the shipping fee might change depending on current rate.
Can I return or exchange an item?

Yes - I operate as a business in Europe, and as of such, for non-custom orders, you may return your order within 14 days upon item delivery.

Please note that my business is too small to offer pre-paid return fees, and you will have to pay them yourself.


Upon return, I will inspect the items, and refund promptly if they are in the same condition as when they were sold to you.

In any case, for returns, please contact me directly, and I will assist you as soon as possible.

What if my order arrives damaged or is lost?

If your order arrives damaged, please send pictures of your order to me, and depending on which item it is, I will either replace or refund.

Lost items are also refunded once it has been confirmed by the carrier that it is indeed lost.

Do you sell wholesale?

If you want to order more bigger quantities, this is a possibility. I can also invoice if you are a business. Please message me.